The core AI operating system. Agents, Knowledge, Workflows, Requests and Vault — one platform, configured to run your business exactly as it works today.
Connect in minutes
Sign in to what you already run. One click each, nothing to install. Most teams are connected in under ten minutes.
Work arrives on every channel you already use
What running on it actually looks like
Four mechanics that show up every day, on every workspace — regardless of industry configuration.
Daily Briefing
What changed, what's at risk, and what to act on first — ranked by what it costs you, traced back to the invoice, order or email it came from.
xlabs OS watched every connected system overnight. Three things need you first.
R412,860 in invoices sit 60+ days overdue — 4 accounts, no dispute on file.Support queue is up 18% overnight — 2 tickets flagged for escalation.Two suppliers confirmed delivery delays affecting this week's schedule.Investigate with xlabs OS →Requests and tasks
Every piece of work — however it arrived — becomes a trackable Request with a named owner, so nothing sits unassigned in someone's inbox.
Approvals
Every agent operates within a defined scope and approval limit. Anything above it, or anything ambiguous, always routes to a named human owner — never a silent auto-approve.
Reporting
One click produces a full management summary of where the business stands, across every system you've connected.
Lead times from your slowest supplier have doubled while R24,984 remains unpaid.
What the core platform does
Eight capabilities every workspace ships with, regardless of industry configuration.
Agents
Configured agents that hold a defined role, scope and approval limit — never a general-purpose black box.
Knowledge / Brain
Every document, email and record indexed into one queryable layer that stays current automatically.
Workflows
Multi-step processes with named owners, escalation rules, and a full audit trail on every run.
Requests
A structured intake layer so work arriving by any channel becomes a trackable, assignable unit.
Vault
Access-controlled storage for sensitive records, governed by the same permission model as everything else.
Channels
Email, Slack, WhatsApp, voice and text — one intake framework across every channel you already use.
Daily briefing
A generated summary of what changed, what needs attention, and what agents handled overnight.
Customer 360+
A complete customer record giving you a full view of your customer across all connected platforms and internal documents.
Modules, built on the same core.
Optional capability that ships on top of the base platform — same engine, same governance, no separate product to learn.
Customer360+
One record per customer, synced across every system you already run.
Lead Generation
Agents that qualify and route inbound leads before a human touches them.
Support & Helpdesk Ticketing
Ticketing with an AI first line, escalation rules, and a full audit trail.
Marketing
Campaign ops plus an optional Competitive Intelligence add-on.
Financials
Reconciliation, invoicing and cash-flow visibility, kept current automatically.
Company Health
A single live view of the metrics leadership actually checks daily.
Advanced Reporting
Cross-module reporting and exports, built for board packs.
AI Adoption
A composite view of how well AI adoption is actually landing, technically and across your team.
Compliance
Keeps policy documentation current and produces audit-ready compliance reports automatically.
What makes the answers trustworthy.
The accuracy and governance engineering most platforms skip — this is where most of the real effort actually goes.
Memory & context
Every case, client and workflow keeps its own persistent state — an agent picking a claim back up on day 12 knows everything that happened on day 1.
Evaluation & guardrails
Every agent response is scored against accuracy benchmarks before it ships, with hallucination checks and confidence thresholds built into the runtime — not bolted on after.
Vertical evaluation benchmarks
What counts as “correct” changes by industry, so the evaluation set is rebuilt per vertical — insurance accuracy isn't graded the same way as a manufacturing defect call.
Domain vocabulary & taxonomy
Each configuration ships with the terms, edge cases and document types that industry actually uses — not a generic assistant guessing at insurance jargon.
Output templates
A claims report and a defect report don't look the same, and shouldn't. Every module ships with the output format your team already expects.
Workflow builder
Claim intake and quality-defect handling run on the same underlying engine, configured differently — not two separate products bolted together.
How it works.
Every workflow on xlabs OS moves through the same three stages, regardless of industry. That consistency is what makes the platform auditable.
Intake
Documents, email, Slack, voice, ERP and claims systems all feed into one structured intake layer — a Request is created the moment work arrives, on whichever channel it arrived on.
Reasoning
A configured Agent reads the Request against your Knowledge base — policies, specs, prior decisions — and works out what needs to happen, within the scope and approval limit it was given.
Action + audit
The Agent executes inside the systems you already run, and logs a timestamped, attributable record of what it did and why. Anything above-limit or ambiguous routes to a named human owner instead of auto-approving.
Security & compliance.
Insurance and manufacturing customers ask about governance before they ask about features. This is the layer underneath every module.
Every agent and every user operates within a defined scope and approval limit — nothing runs with blanket permissions.
Every agent action exports as a timestamped, attributable record — trigger, rule applied, outcome, and who it was routed to.
Above-limit or ambiguous decisions always route to a named owner. Nothing silently auto-approves.
Integrations.
General-purpose channels ship in the base platform. Deeper, industry-specific connectors ship as part of each solution.
See the platform against your own systems.
No generic demo data — bring a real workflow and we'll wire it up live.