A full ticketing system where an AI agent handles the first response, resolves what it can safely resolve, and escalates the rest with complete context attached.
What it does
- Classifies and prioritizes tickets on arrival
- Resolves common requests against your knowledge base
- Escalates edge cases to a named owner with full history attached
- Logs every decision for audit and QA review
Why teams add it
Support volume rarely arrives evenly. This module absorbs the predictable share of tickets automatically, so headcount scales with complexity, not raw volume.