Coastal Consulting runs its whole back office on one platform A 34-person consultancy replaced four disconnected tools with one operating layer — and cut admin time by half.

The problem

Coastal Consulting was running its CRM, support inbox, invoicing and reporting across four separate tools with no shared data, and admin overhead was eating time the team wanted to spend on client work.

What they implemented

SME base plan + Customer360+ + Support & Helpdesk Ticketing + Financials.