Meridian cuts claims turnaround by 40% 40,000 motor claims a year now run through xlabs OS with same-day resolution on straightforward cases.

The problem

Meridian's claims team was drowning in a backlog of routine motor claims. Cover checks, policy lookups and correspondence all lived in separate systems, so even simple claims took days to clear — and assessors had no time left for the complex cases that actually needed their judgment.

What they implemented

Insurance base plan + Policies + Policy Gap Analysis + Integration to 3rd Parties, connected to Meridian's existing policy admin and claims systems.